top of page
rings_pitch-deck.png

Questions Answered

Find answers to frequently asked questions about our products, services, and hardware agnostic platform. For additional questions, please Send Us a Message. For questions related to existing service, please contact support@traknprotect.com

  • Please see our Safety Platform Catalog for complete product specs including dimensions, weight, and more.

  • Please see our Safety Platform Catalog for complete product specs including dimensions, weight, and more.

  • While BLE beacons and gateways can have 300ft on clear line of sight range, outdoors without any obstruction, given the interference indoors, most BLE enabled devices have a range of 80-100ft. We use a conservative range and place the gateways approximately 60ft apart to allow for overlapping coverage, that’s typically every other room in most hotels. However, we customize the range of the gateways based on the build and layout of each hotel to provide optimal coverage.

  • The range of the gateways can be up to 100ft, but we customize it’s range for your specific property and area.

  • Generally speaking for most builds, hotels require a gateway in every other room. Depending on the build of your hotel and if there is concrete between rooms, a gateway in every room may be needed.

  • Depending on the city or state that you are in, you may need a safety button for every housekeeper, housekeeping managers, room service attendants, bellman, engineers and porters. Request a demo to learn more about what is required in your city/state.

  • The safety buttons can be assigned to a specific employee or be used interchangeably by different employees on different shifts. We can customize this based on your hotel’s needs and your budget.

  • We prefer to give you a demo and understanding your needs before providing a quote. Request a demo to get a customized quote for your property.

  • The solution has an upfront fee for the purchase of the devices, installation and initial training; there is also an annual subscription fee that includes subscription licenses, training and, in case of safety button, annual maintenance fee.

  • Yes.

  • ​

    Yes. In addition, we provide an online training platform that is included in the annual subscription fee.

bottom of page