The hospitality industry has long faced challenges with staff turnover, particularly in midscale hotels. Frontline employees, housekeeping staff, maintenance workers, and front desk associates, often bear the brunt of workplace safety concerns. Employee perception of workplace security is a key factor influencing retention in this segment.
As midscale hotels compete to attract and retain skilled staff, investing in employee safety technology, such as safety buttons, is proving to be an effective strategy. Not only do these devices enhance workplace security, but they also foster trust, improve morale, and contribute to a more stable workforce.
The Link Between Hotel Safety and Employee Turnover
Hospitality turnover rates have historically been high, with reports showing an average annual turnover rate exceeding 70% for frontline hotel workers. Factors like long hours, job stress, and safety concerns contribute significantly to employee dissatisfaction.
A recent American Hotel & Lodging Association (AHLA) survey found that 56% of hotel employees have experienced or witnessed harassment or safety threats while on the job. Such incidents lead to increased resignations, higher recruitment costs, and operational disruptions for hotel managers.
When employees feel unsafe, they are more likely to leave, forcing hotels to continually train new hires, increasing operational costs, and diminishing overall guest satisfaction. Conversely, properties that prioritize workplace safety see higher retention rates and improved employee engagement.
Industry Trends: Safety Technology as a Retention Strategy
The hotel industry is increasingly recognizing the need for employee safety devices (ESDs) as part of a broader retention and workplace well-being strategy. Many cities and states now mandate safety buttons for hotel employees, underscoring their importance in today’s hospitality landscape.
According to 2023 industry data, hotels that have implemented safety button technology report:
Reduced employee turnover by 25% due to improved staff confidence in workplace security.
Increased job satisfaction among frontline staff, leading to better guest service.
Lower liability and legal risks associated with workplace safety incidents.
Midscale hotels, in particular, stand to benefit as they often lack the extensive security teams available in luxury properties. By integrating safety buttons, they create a culture of care, demonstrating to employees that their well-being is a priority.
Actionable Steps for Midscale Hotel Managers
Implementing safety buttons as part of an employee retention strategy requires careful planning. Here are four actionable steps midscale hotel managers can take:
Invest in a Proven Safety Button Solution
Choose reliable and discreet safety buttons that allow employees to quickly summon help in case of an emergency. TraknProtect’s real-time location system (RTLS) provides instant alerts, ensuring rapid response times and peace of mind for staff.
Integrate Safety Policies into Training Programs
Ensure that new hires receive comprehensive training on safety protocols and how to use safety buttons effectively. Reinforce this training with ongoing refresher courses and simulations.
Communicate the Hotel’s Commitment to Safety
Publicly reinforce your hotel’s dedication to employee safety. This could include visible safety signage, regular team meetings, and open-door policies that encourage staff to voice concerns.
Monitor & Improve Based on Employee Feedback
Regularly assess how the safety program is performing through employee surveys and feedback sessions. Use insights to make necessary improvements, ensuring that staff feel heard and valued.
In an industry where employee turnover is a costly challenge, midscale hotels can gain a competitive edge by prioritizing workplace safety.
By implementing safety buttons, hotel managers can reduce turnover, improve job satisfaction, and enhance the overall guest experience.
Investing in employee well-being isn’t just the right thing to do, it’s a smart business decision that fosters loyalty and operational success.
Learn More About TraknProtect’s Safety Solutions
Find out how TraknProtect can help your hotel deploy industry-leading safety solutions. Visit our website to explore our safety button technology and start creating a safer work environment today.
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